Terms and Conditions
Last updated: 08 July 2026
These Terms and Conditions explain the rules for using the websites, online store, products, services, account features and Independent Business Owner / IBO programme operated by TW Consulting & Trade Ltd, trading also through PUREMalta.
By using Our Website, creating an account, placing an order, submitting an IBO application, or using any part of Our services, You agree to these Terms and Conditions.
1. Company Information
Company: TW Consulting & Trade Ltd
Trading name / project: PUREMalta
Address: Town’s End, Block D/9, Triq L-Izbark Tal-Francizi, Mellieħa, Malta
Email: support@twctmt.com
Websites: twctmt.com and puremalta.store
In these Terms, “We”, “Us”, “Our”, “Company”, “TWCTMT” and “PUREMalta” refer to TW Consulting & Trade Ltd.
“You” refers to the customer, visitor, account holder, applicant, IBO Partner or any person using Our Website or services.
2. Use of the Website
You may use Our Website only for lawful purposes and in accordance with these Terms.
You agree not to:
- Use the Website for fraud, abuse, unlawful activity or misleading activity
- Interfere with the security or proper operation of the Website
- Attempt to access accounts, systems or data without permission
- Upload viruses, malware or harmful code
- Copy, reproduce or misuse Our content, branding, images or materials without permission
- Use false information when placing an order, creating an account or applying as an IBO Partner
- Misuse coupons, IBO numbers, gift cards or promotional codes
We may suspend or restrict access where We believe these Terms have been breached.
3. Customer Accounts
You may create an account on Our Website to place orders, view order history and manage account details.
You are responsible for keeping Your login details secure.
You must provide accurate and complete information. If Your details change, You should update Your account or contact Us.
We may suspend or close an account if We believe it is being misused, used fraudulently, or used in breach of these Terms.
4. Product Information
We try to ensure that product descriptions, images, prices and availability are accurate.
However, errors may occur. We reserve the right to correct errors, update information, change prices, or cancel an order where there is an obvious mistake.
Product images are for illustration purposes. Packaging, colour, size or presentation may vary slightly depending on stock, supplier changes or product updates.
5. Orders
When You place an order, You are making an offer to buy the selected products.
An order is accepted only when We confirm it and process it.
We reserve the right to refuse, cancel or limit an order where:
- A product is unavailable
- Payment is not authorised
- Information provided is incorrect
- There is suspected fraud or misuse
- There is an obvious pricing or product error
- Delivery cannot be completed
- The order breaches these Terms
If an order is cancelled after payment, We will arrange a refund where appropriate.
6. Prices and Payment
Prices are shown in euros unless stated otherwise.
We may change prices at any time, but changes will not affect orders already accepted.
Payment must be made using the payment methods available at checkout.
Payment providers may have their own terms and privacy policies. We do not store full card details on Our Website.
7. Delivery
PUREMalta local delivery is currently available in Malta and Gozo only, unless We agree otherwise in writing.
Delivery charges may apply and will be shown at checkout.
Current delivery rules may include:
- Free delivery for orders over the minimum free-delivery threshold shown on the Website
- Delivery charges for orders below that threshold
- Different delivery charges for Malta and Gozo
Delivery times are estimates only. Delays may happen due to courier availability, public holidays, stock issues, weather, traffic or other circumstances outside Our control.
You must provide a correct delivery address and contact number. We are not responsible for failed delivery caused by incorrect or incomplete information provided by You.
8. Returns and Right of Withdrawal
If You are a consumer buying online, You may have a legal right to cancel Your order within 14 days, subject to applicable exceptions. EU consumer guidance explains that online consumers generally have a 14-day cooling-off period, and Maltese consumer information also refers to the 14-day withdrawal right for distance sales.
To request a return or cancellation, contact Us at:
Products should be returned unused, unopened, sealed where applicable, undamaged and in original packaging.
For hygiene and safety reasons, certain products may not be returnable once opened, unsealed or used, especially personal care, hygiene, cosmetic or similar products, where applicable law allows this exception.
You may be responsible for return delivery costs unless the product is faulty, incorrect, or We are legally required to cover the cost.
Refunds will be processed using the original payment method where possible.
This section does not affect Your legal rights where products are faulty, damaged, incorrect, or not as described.
9. Damaged, Faulty or Incorrect Products
If You receive a damaged, faulty or incorrect product, contact Us as soon as possible with:
- Order number
- Photos of the product and packaging
- Description of the issue
We may offer replacement, repair, refund, store credit or another solution depending on the situation and applicable law.
10. Coupons, Gift Cards and Promotional Codes
Coupons, gift cards and promotional codes may be offered from time to time.
They may be subject to conditions, such as expiry dates, product restrictions, minimum spend, usage limits or customer eligibility.
Coupons and gift cards cannot be exchanged for cash unless required by law.
We may cancel or refuse a coupon, gift card or promotional code if We believe it is being misused, copied, sold without permission, obtained fraudulently, or used in breach of these Terms.
11. IBO Numbers at Checkout
Customers may enter an IBO number at checkout in the field marked for IBO number, coupon code or gift card code.
An IBO number is used to track sales linked to a PUREMalta IBO Partner.
Unless stated otherwise, an IBO number is for tracking only and does not automatically give the customer a discount.
Customers must use their own customer account or guest checkout. Customers must not use an IBO Partner’s account to place orders unless they are that IBO Partner.
12. IBO Partner Programme
The PUREMalta IBO Partner programme allows approved Independent Business Owners or business partners to promote eligible PUREMalta products and receive commission on qualifying sales linked to their IBO number.
To become an IBO Partner, an applicant must:
- Submit the required application information
- Be at least 18 years old
- Provide accurate identity and contact details
- Accept the IBO Agreement
- Read and understand the Income Disclosure
- Be approved by PUREMalta
PUREMalta may approve, reject, suspend or terminate an IBO application or IBO account at its discretion, subject to applicable law and the IBO Agreement.
13. IBO Commission
IBO commission is calculated according to the applicable PUREMalta commission rules.
At the time of these Terms, the standard IBO commission is:
15% of eligible product sales linked to the IBO number
Commission is calculated on product sales only.
Commission does not apply to:
- Shipping charges
- Cancelled orders
- Failed orders
- Refunded orders
- Fraudulent or abusive orders
- Orders not correctly linked to the IBO number
- Any products or transactions excluded by PUREMalta
Monthly payout calculations may include completed orders only.
PUREMalta may review, correct or adjust commission calculations where there is an error, refund, chargeback, cancellation, fraud concern, or misuse of the IBO system.
14. IBO Dashboard and Reports
Approved IBO Partners may access an IBO Dashboard through their account.
The dashboard may show:
- IBO number
- Tracked sales
- Estimated commission
- Monthly commission summary
- Payout status
- IBO Agreement access
Dashboard figures are for information and calculation purposes. PUREMalta may review and correct figures before payment.
For customer privacy, IBO Partners should not receive unnecessary customer personal data such as full address, payment details or private customer information.
15. IBO Payouts
Commission may be paid according to PUREMalta’s internal payout schedule and rules.
Before making a payout, PUREMalta may verify:
- Order status
- Refund status
- Payment status
- Delivery status
- Fraud or misuse concerns
- Correct IBO tracking
Payouts may be marked as Paid or Unpaid in the admin system.
Payment may be made by the method agreed between PUREMalta and the IBO Partner, such as bank transfer, Revolut or another approved method.
16. IBO Agreement
The IBO Partner programme is also governed by the separate PUREMalta IBO Agreement.
If there is a conflict between these Terms and the IBO Agreement regarding the IBO Partner relationship, the IBO Agreement will apply to that specific IBO matter.
17. User Content and Reviews
If You submit reviews, comments, images, messages, feedback or other content, You confirm that:
- The content is accurate and lawful
- You have the right to submit it
- It does not infringe third-party rights
- It is not abusive, defamatory, misleading, offensive or unlawful
We may remove or refuse content at Our discretion.
By submitting content, You give Us permission to use it for Website, customer service, promotional or business purposes, unless prohibited by law.
18. Intellectual Property
All Website content, including text, images, graphics, logos, product presentation, design, layout, documents, downloads, videos and branding, belongs to TW Consulting & Trade Ltd, PUREMalta, Our suppliers, licensors or content providers.
You may not copy, reproduce, distribute, modify or use Our content or branding without written permission.
19. Third-Party Links and Services
Our Website may contain links to third-party websites, payment providers, social media pages, courier services or other external services.
We are not responsible for third-party websites or services.
You should read their own terms and privacy policies before using them.
20. Privacy and Cookies
Your use of Our Website is also governed by Our:
- Privacy Policy
- Cookie Policy
These explain how We collect, use, store and protect personal data and how cookies are used.
21. Availability of the Website
We try to keep the Website available and working properly.
However, We do not guarantee that the Website will always be available, uninterrupted, secure or error-free.
We may suspend, update or modify the Website at any time for maintenance, security, improvements or business reasons.
22. Limitation of Liability
Nothing in these Terms excludes or limits liability where it cannot legally be excluded or limited.
To the maximum extent allowed by law, We are not responsible for:
- Indirect or consequential losses
- Loss of profit
- Loss of business opportunity
- Loss caused by misuse of the Website
- Loss caused by incorrect information provided by You
- Issues caused by third-party services
- Delays outside Our reasonable control
For consumer purchases, nothing in these Terms affects Your statutory rights.
23. Force Majeure
We are not responsible for delay or failure to perform where caused by events outside Our reasonable control, including natural events, strikes, transport disruption, supplier issues, cyber incidents, government restrictions, power failures, internet failures or other unexpected events.
24. Changes to These Terms
We may update these Terms from time to time.
The updated version will be posted on Our Website with a new “Last updated” date.
If You continue using the Website after changes are posted, You accept the updated Terms.
25. Governing Law and Disputes
These Terms are governed by the laws of Malta.
If a dispute arises, You should contact Us first so that We can try to resolve the matter.
Nothing in these Terms removes any consumer rights You may have under applicable law.
26. Contact Us
For questions about these Terms and Conditions, contact Us at:
TW Consulting & Trade Ltd
Town’s End, Block D/Office 2, Triq L-Izbark Tal-Francizi, Mellieħa, Malta
Email: support@twctmt.com
